The Team

Charlotte Barry

Personal Lines Account Handler

Charlotte joined Prescott Jones in 2013 after working for local insurance brokers for the previous six years. After joining as our receptionist, Charlotte now also advises our motor and home insurance clients.


Personal Lines Manager

Nicola began her insurance career with Commercial Union in 1978. She brought with her over 20 years of personal lines experience in 2000.

Nicola’s technical experience and management position demonstrates Prescott Jones’ continued commitment to supporting clients with their personal insurances.

Rachel Donne

Account Manager

Having joined Prescott Jones as a receptionist, Rachel has progressed through sheer hard work and extensive technical training to become a commercial account manager.

Rachel advises clients across a wide variety of industry sectors. She enjoys close relationships with insurance company contacts which she brings to bear for the advantage of her clients.

Jacquie Hancock

Senior Account Manager

Jacquie has had 30 plus years of experience as a Commercial Underwriter and Commercial Account Manager in South Wales. During this time she has also held senior representative roles for the Chartered Insurance Institute.

Jacquie is a well known and respected figure in the industry and brings her wealth of experience and contacts together for the benefit of her clients.

Rhys Hughes

Account Manager

Rhys started his insurance career as a Development Underwriter with Aviva and gained experience in the broking sector before joining Prescott Jones in 2006.

Rhys’s previous underwriting background adds to his ability to negotiate the best possible terms available from insurers on behalf of our clients.

Jack Prescott

Trainee Account Executive

Jack joined the business under our Graduate Trainee Programme which has seen him spend time across the full range of disciplines involved in commercial insurance broking.

Jack has been supporting the Account Managers within our Swansea headquarters whilst undertaking an accelerated technical training programme.

Louise Pretty

Account Manager

After a successful career in industry in the South East, Louise joined Prescott Jones 16 years ago. Louise brings her wealth of business and insurance industry experience to bear for the benefit of her clients on a day-to-day basis.

Supporting some of Prescott Jones’ largest and technically challenging clients, Louise’s calm assurance is her trademark.


Claims Manager

Cath has worked for Prescott Jones for over 15 years. Previously she enjoyed a career with Chubb Insurance.

Cath provides dedicated claims support to the team’s clients. The respect is which she is held by insurers and loss adjusters alike can prove invaluable in progressing often sensitive claims issues.

Malcolm Wallace

Commercial Account Handler

In an insurance career spanning 25 years, Malcolm has worked for insurance brokers across the UK gaining a wide breadth of knowledge of industry sectors.

Having settled in South Wales in 2011 Malcolm understands the challenges facing local businesses.

Suzanne Wheatley

Senior Account Manager

Suzanne began her insurance career with General Accident who - through mergers and acquisition - became Aviva of course. Her 30 plus years in the industry has been split evenly between insurance companiy and broking.

Having worked with Mike for 18 years, she employs this wealth of industry experience and contacts for the benefit of their clients.